Frequently Asked Questions (FAQs)

How long will it take to receive my order?

Orders are typically processed within 2 business days. Once dispatched, standard delivery within the UK usually takes 3–5 business days.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a tracking number by email. Please allow 24–48 hours for the tracking information to update.

What is your return policy?

We offer a 14-day return policy. Items must be unused, in their original condition, and returned in their original packaging with proof of purchase.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are processed within 7 business days to your original payment method.

Are your rugs washable?

Many of our rugs are designed to be washable. Please check the individual product description and care instructions before washing.

How do I choose the right rug size?

We recommend measuring the area where you plan to place the rug before ordering. Please check the available dimensions on each product page to select the most suitable size.

How should I care for my rug?

Always follow the care instructions provided with your product. Regular vacuuming and prompt cleaning of spills can help keep your rug looking its best.

Can the colour look different from the website?

Slight colour variations may occur due to lighting, photography, and different screen settings.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. If the order has already been processed or dispatched, changes may no longer be possible.

What should I do if my order arrives damaged?

Please contact our customer support team as soon as possible with your order details and clear photos of the damaged item and packaging so we can review the issue.

Do you deliver throughout the UK?

Yes, we deliver to eligible addresses within the United Kingdom. Available delivery options will be shown during checkout.

How can I contact bestntc?

You can contact us through the Contact Us page on our website. Our operating hours are Monday to Friday, 9:00 AM–6:00 PM UK time.