Refund policy

Customer satisfaction is at the center of our service. If you are not completely satisfied with your purchase, our Refund & Return Policy provides clear guidelines on how to proceed.

1. Return Period & Eligibility

We accept returns within 14 days from the date your package is delivered.

To qualify for a return, items must satisfy the following conditions:

• The product must be unused, unworn, and in the exact condition received.

• The item must be returned in its original product packaging, complete with tags or seals.

• A valid receipt or proof of purchase must accompany the return request.

2. Non-Returnable & Excluded Items

Certain goods are ineligible for return due to hygiene, customization, or safety rules:

• Customized or personalized items made to order.

• Perishable or short-shelf-life products.

• Opened personal care or hygiene products.

• Gift cards and downloadable software products.

• Clearance or final-sale items.

3. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please inform our support team within 48 hours of delivery. Provide your order number along with photographic evidence of the damage or discrepancy so we can issue a prompt replacement or full refund.

4. Return Shipping Costs

• Customers are responsible for paying their own shipping costs when returning an item unless the item received was verified as faulty, damaged, or incorrectly supplied by us.

• Original delivery fees are non-refundable unless the return is due to a mistake on our part.

5. Refund Processing

Once your returned item is received and thoroughly inspected, we will send an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 7 business days.