Frequently Asked Questions (FAQ)

1. Do you provide free shipping?

Yes, Bestntc.shop provides free shipping to the United Kingdom. There are no additional shipping costs.

2. How long does shipping take?

• Orders placed before 4:00 PM (Monday to Friday) are shipped the same day.
• Standard shipping takes up to 5 working days after shipping.
• Orders placed after 4:00 PM are shipped the next working day.

Shipping times may take a little longer during peak periods.

3. Do you provide same-day shipping?

Same-day shipping is available in certain areas of the UK for orders placed before 3:00 PM (GMT/BST). This will be confirmed at checkout.

4. How can Itrack my order?

After your order has been shipped:
• You will receive a confirmation email.
• Our shipping company will provide you with tracking information to track your order.

5. What are your shipping hours?

Orders are usually delivered between 8:30 AM and 6:00 PM.

6. What if my order is damaged during shipping?

If your hanger or ceramic plant pot is damaged during shipping:
• Inform us within 48 hours of delivery.
• Send us photos of the item and the packaging.
We will help you according to our return policy.
7. Can I alter my delivery address?

You can ask for alterations before the dispatch of the order. However, after the order has been dispatched, it will not be possible to change the address.

8. Do you deliver to PO Boxes, parcel lockers, hotels, or armed forces postal addresses?

No, we do not deliver to PO Boxes, parcel lockers, hotels, or armed forces postal addresses.

9. What happens if I am not available to receive the delivery?

If a safe place option is chosen through your courier account, the package will be left there. Liability will then pass to the customer.

If you have any other questions regarding shipping, you can contact:

Contact Information

Address: 6 Brunswick St, Carlisle CA1 1PP, UK
Phone Number: +441697263121
Email: support@bestntc.shop