Refund & Return Policy

Bestntc.shop, we aim to ensure customer satisfaction with every purchase. We offer a range of home and lifestyle products including clothes hangers, coffee mugs, decorative vases, and plant pots, and we stand behind the quality of our products.

If you are not fully satisfied with your order, you may request a return in accordance with the policy below.

Return Eligibility Period

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must meet the conditions outlined below.

Return Conditions

To qualify for a return:

• The item must be unused, unwashed, and in its original condition
  
• The product must be returned with its original packaging and accessories
  
• Items must not show signs of damage, wear, or misuse
  
• Products must be securely packaged to prevent damage during return shipping

Items that do not meet these conditions may not be accepted or refunded.

Product Inspection

Once your return is received, our team will inspect the item to ensure it meets our return criteria.

We reserve the right to refuse returns that do not comply with our policy.

Return Process

To request a return:

• Contact our support team via email
  
• Provide your order number, product details, and reason for return
  
• Our team will provide return instructions

Customers are responsible for returning the item to the provided return address unless the item is faulty or incorrect.

Refund Process

Once your returned item is received and approved:

• A refund will be issued to your original payment method
  
• You will receive a confirmation email
  
• Refund processing typically takes 3–7 business days

Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.

Cash on Delivery (COD) Refunds

For orders paid via Cash on Delivery (COD):

• Refunds will be processed via bank transfer or an agreed method
  
• Customers may be required to provide valid payment details
  
• Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
  
• Provide clear photos of the item and packaging

We will review your case and offer a replacement or refund where applicable.

Shipping & Return Cost

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
  
• Original shipping fees (if any) are non-refundable
  

Non-Returnable Items

We may not accept returns for:

• Used or damaged items
  
• Items returned without original packaging
  
• Products damaged due to improper handling
  

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it must follow the return process.

Delivery & Responsibility

Bestntc.shop is responsible for the order until it has been delivered.

After delivery, customers are responsible for handling and storage of the product.

Contact Information

Address: 6 Brunswick St, Carlisle CA1 1PP, UK
Phone Number: +441697263121
Email: support@bestntc.shop